Terms & Policies



Terms of Service


Effective date: April 15, 2024
Last modified date: April 15, 2024

1. SCOPE OF APPLICATION

1.1. Cognito Ona SAS is a company registered in the Paris Trade and Companies Register under the RCS number (SIREN): 884 867 870 and whose registered office is located at 8, rue du Faubourg Poissonnière, 75010, Paris, France.

1.2. These Terms of Service (hereinafter referred to as the "ToS") govern the contractual relationship (hereinafter referred to as the "Agreement") between Cognito One SAS (hereinafter referred to as the "Company" or "Cognito[one]) and an individual or another company (hereinafter referred to as the "Customer") (hereinafter referred to jointly as the "Parties"). The Agreement concerns the provision of a web platform (the "Platform") and associated services (hereinafter the "Services") to the Customer and the Customer's users (hereinafter the "End Clients").

1.3. These ToS are systematically communicated to each Customer before the conclusion of the Contract. Consequently, the fact of registering on the Company website to use the Platform and Services  implies the Customer's full and unreserved acceptance of said ToS and the quote, to the exclusion of all other documents in its possession such as prospectuses, catalogs or advertising brochures issued by the Company, which shall have only an indicative and non-contractual value.

1.4. These ToS fully govern the relationship between the Company and the Customer. No general terms and conditions of purchase may prevail or be opposed by the Customer to the Company. Likewise, no particular condition communicated by the Customer to the Company may prevail over the ToS, unless formally accepted in writing by the Company.

1.5. Any reservation put forward by the Customer concerning the ToS shall, consequently and under all circumstances, in the absence of express acceptance by the Company, be unenforceable against the Company.

1.6. Any provisions that derogate from theseToS shall result from an express agreement of the Parties, reflected in the Order confirmed by the Company or any other document evidencing the agreement of both Parties.

1.7. The fact that the Company does not invoke any of the terms and conditions of these ToS at any given time shall not be interpreted as a waiver of the right to invoke any of the said terms and conditions at a later date.

2. CONCLUSION AND DURATION OF THE CONTRACT2.1. The Agreement is deemed to be formed upon validation of the Customer's registration on the Company's website or by the signature of the quotation.

2.2. The Agreement shall come into force on the date of Customer registration on the Company's website ("anniversary date").

2.3. No change or modification to the Agreement, in particular with regard to the characteristics of the Platform and/or the Services, shall be taken into consideration unless accepted in writing by the Company.

2.4. This provision may not be replaced by a verbal agreement.

2.5. The Agreement is entered into either for a term of one (1) year from the anniversary date of the Agreement with tacit renewal for periods of one (1) year from its anniversary date, or for a monthly term from the anniversary date of the Agreement with tacit renewal from month to month, depending on the Customer's choice.

2.6. Each of the Parties may terminate its annual subscription by giving at least one (1) month's notice prior to the anniversary date of the Agreement.

2.7. Each of the Parties may terminate its monthly subscription by giving one 5 days notice prior to the anniversary date of the Agreement.

2.8. The Company may also terminate the provision of the Plartform and/or the Services to the Customer in the event of a breach by the Customer of its obligations under the Agreement that is not remedied within fifteen (15) days from the Company's notification of such breach by any means, irrespective of the Company's right to claim payment of damages.

2.9. Any subscription by the Customer shall remain due to the Company for the current subscription year, or for the current month (if monthly subscription).

3. OBLIGATIONS OF THE PARTIES

3.1 Obligations of the Customer

3.1.1. The Customer undertakes not to harm the Platform and Services under any circumstances and in any manner whatsoever. Thus, the Customer is in no way authorized to decompile, analyze the Services and the Platform or to correct any errors. This includes leading a bug bounty campaign without the consent of the Company.

3.1.2. The Customer expressly declares that it has received from the Company all the information and advice necessary for the use of the Services and the Platform and waives its right to seek the Company's liability as a result.

3.1.3. The Customer undertakes to collaborate closely with the Company and to provide all information, documentation, services, and all means useful for the performance of the Services and the use of the Application and undertakes to make available to the Company all the elements enabling it to meet its obligation, including the personnel dedicated to the proper performance of the Agreement.

3.1.4. The Customer undertakes not to harm, under any circumstances and in any manner whatsoever, the reputation of the Company, the Services provided and the Platform.

3.2 Obligations of the Company

3.2.1. As part of the performance of this Agreement, the Company undertakes to provide itself with all necessary resources and to make every effort to carry out its mission in accordance with the rules of the art. This obligation does not constitute an obligation of result, as the Company provides the Services and the Platform only as part of an obligation of means.

3.2.2. The Company guarantees the Customer a peaceful enjoyment of the Services and the Platform by the Customer.

3.2.3. The Company guarantees that it owns the intellectual property rights relating to the Platform and the Services licensed under the Agreement.

4. PRICING

4.1. Under the Agreement, the subscription to the Platform and associated Services is billed per each individual project created by the Customer on a monthly basis starting on the anniversary date of the Agreement, if the Customer has subscribed to a monthly subscription.

4.2. If the Customer has subscribed to an annual subscription, the subscription amount will be paid in one go on the anniversary date of the Contract.

4.3. The Company's pricing terms for the provision of the Application and Services are set out in the "Project pricing page" of the Customer's account on the Platform as selected by the Customer.

4.4. Prices are given as an indication and are therefore subject to change. The price invoiced shall be the one in force at the time the subscription is validated by the Customer.

4.5. Prices are quoted and payable in Euros and are exclusive of value-added tax and any other taxes, the Customer being responsible for the payment of said taxes.

4.6. Any request for additional services by the Customer will be subject to a new estimate. This request will be subject to the provisions of these ToS.

5. TERMS OF PAYMENT


5.1. Payment for the supply of the Platform and the Services shall be made in the form of monthly direct debits to the Company if the Customer has taken out a monthly subscription.

5.2. If the Customer has subscribed to an annual subscription, payment for the provision of the Platform and the Services shall be made in the form of an annual direct debit in favor of the Company.

5.3. The Customer will receive an invoice corresponding to the amount debited.

5.4. No discount is provided for in the event of early payment.

6. LATE FEES

6.1. In the event of non-payment by the agreed due date, the Company may charge interest on the sums to be recovered at a rate equal to 5% of the amount of the Order, from the due date until the date corresponding to full payment of the sum due. Penalties for late payment shall be payable without any formalities or formal notice.

6.2. Pursuant to Article L.441-6 of the French Commercial Code, the Customer in a situation of late payment shall automatically owe the Company a fixed indemnity for collection costs. This indemnity is set at a minimum amount of forty (40) euros pursuant to Decree No. 2012-1115 of October 2, 2012. If the collection costs incurred exceed the amount of this lump-sum indemnity, the Company may request additional compensation, upon justification.

6.3. In addition, in the event of late payment, the Company may also suspend access to the Platform and the Services, without prejudice to any other action.

7. RIGHTS OF USE

7.1. The license to use the Platform and Services granted under the Agreement allows the Customer to use the Platform and Services for their intended purpose.

7.2. Under the right of use granted by this license, the Customer may reproduce, permanently or temporarily, the Platform and the Services, for the purpose of loading, displaying and executing the Platform and the Services, strictly within the framework of the performance of this Agreement.

7.3. The Customer agrees not to decompile the Platform and Services except to the extent permitted by law.

7.4. The Customer may not transfer, in any way whatsoever, sub-license, make available to any third party whatsoever, even temporarily and/or free of charge, the Platform and the Services and/or the related user license, unless it has obtained the Company's prior and express authorization.

8. INTELLECTUAL PROPERTY

8.1. The Platform and the Services remain, under all circumstances, the exclusive property of the Company, which is the sole owner and holds all the rights necessary to market them and allow their use.

8.2. Consequently, the Customer may neither pledge them, nor transfer them for valuable consideration or free of charge, nor sub-license them, nor lend them for valuable consideration or free of charge, and undertakes to maintain on all copies and on all copies, even partial, the proprietary notices for the benefit of the Company. In addition, the Customer undertakes to inform the Company of any infringement of which it may become aware.

8.3. The software, data, documentation, processes, methodologies, technologies and documents belonging to the Company (hereinafter "Intellectual Property Rights") used in the context of the provision of the Application and Services remain the exclusive property of the Company.

8.4. The Company grants to the Customer and to the extent strictly necessary for the provision of the Platform and Services, on a personal, non-exclusive and non-transferable basis, the right to use said Intellectual Property Rights for the duration of the Agreement.

8.5. As part of the supply of the Platform and Services and as necessary, the Customer also grants the Company a right to use its software, data and documents, on a personal, free, non-exclusive and non-transferable basis for the duration of the Agreement.

8.6. The Customer undertakes to obtain from any third parties, if necessary, the right to grant the Company the rights to use the software, data and equipment belonging to such third parties for the purposes of providing the Platform and the Services.

8.7. The Company remains the owner of all Intellectual Property Rights attached to specific developments and updates, of any kind whatsoever, that it may carry out in the context of the supply of the Platform and Services, without the Customer being able to claim any right whatsoever over these specific developments.

8.8. The Customer remains the owner of all Intellectual Property Rights attached to all creations and content published through the Platform and Services, whatever they may be, without the Company being able, at any time, to claim any right whatsoever over such published content and creations.

8.9. The Customer is entitled to request from the Company, at any time, the files necessary for the static display by the browser of its published content as built with the Platform and the Services.

8.10.1. Any use by the Customer of corporate names, trademarks and distinctive signs belonging to the Company is strictly prohibited without the Company's express prior consent. In the event of express and prior agreement, the Company grants the Customer a strictly personal, non-exclusive and non-transferable right to use its corporate names, trademarks and distinctive signs, throughout the world and for the entire duration of the Agreement.

8.10.2. The Customer grants the Company a non-exclusive license to use its trademarks, logos, trade names, signs, domain names, in order to provide the Platform and Services to the Customer, for the duration of the Agreement.

8.10.3. The Company is also authorized to use them in the context of its activities for commercial promotion purposes.

8.11. Eviction Warranty

8.11.1. The Company indemnifies the Customer against any action, claim, demand or opposition from any person claiming an intellectual property right that may have been infringed by the provision of the Services and the Platform, provided that the Customer informs the Company, as soon as it becomes aware of any such claim, demand or proceeding presented or initiated on such grounds, whether through judicial or extrajudicial means.

8.11.2. The Customer undertakes to provide the Company with all documents and information in its possession and to provide all assistance that may be required for its defence.

8.11.3. The Company shall have no obligation of indemnity or other obligation in respect of an infringement action arising from
a. Use of the Services and the Platform otherwise than in accordance with the Agreement,
b. Combination of the Services with other services or materials not provided by the Company.

9. WARRANTIES

9.1. The Company warrants that the Services and the Platform are provided substantially in accordance with the ToS.

9.2. Under no circumstances shall the Company be held liable for the content used by the Customer in the context of the implementation of the Platform and the Services, in particular during a training or presentation.

9.3. Unless otherwise provided by law, any other warranty, express or implied, is excluded.

9.4. The Company may not be held liable for any warranty, in particular when the Customer has modified or had modified the Platform and/or the Services or has used services other than the Services provided by the Company, without its prior written consent, or when the Customer or third parties have intervened on the hardware and/or software and systems to which the Services are dedicated or on which they are carried out.

9.5. Guarantee of conformity

9.5.1. The Company warrants to the Customer that the functionalities of the Platform and the Services are consistent with their presentation in the Quotation and/or the Order.

9.5.2. The Company does not guarantee the adaptation of the Services and the Platform to the Customer's own needs, nor their compatibility with any computer program used in conjunction with the Platform and the Services. Consequently, it is the Customer's responsibility to accurately assess its needs, to evaluate the suitability of the Platform and the Services for these needs, to ensure that it has the special skills required for their use and a compatible computer environment. The Customer acknowledges that it has received all the necessary information for this purpose.

9.5.3. The Company does not guarantee either:
• the absence of anomalies, errors and bugs likely to affect the navigation on the Services and/or the Platform and/or the implementation of any functionality offered on the Services and/or the Platform;
• the absence of any interruption or failure in the operation of the Site and/or the Platform;
• the absence of loss or corruption of data, the Customer being invited to make regular backups and/or reproductions of said data, despite the care taken by the Company to protect the data in accordance with the state of the art;
• the possible compatibility with a particular hardware or configuration of the Customer.

10. RESPONSIBILITY

10.1. THE SERVICE AND THE PLATFORM ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, CURRENTNESS, FREEDOM FROM INTERRUPTION, VIRUSES OR OTHER DEFECT, AND NON-INFRINGEMENT.

YOUR SOLE REMEDY AGAINST US FOR DISSATISFACTION WITH THE SERVICE OR THE PLATFORM OR THE WEB-APP GENERATED BY THE PLATFORM IS TO STOP USING THE SERVICE OR THE PLATFORM.  IN NO EVENT SHALL WE OR OUR AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE SERVICE OR THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE OR OUR AFFILIATES ARE ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY
(I) ERRORS, MISTAKES, OR INACCURACIES OF THE PLATFORM;
(II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE AND THE PLATFORM;
(III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL INFORMATION, INCLUDING PERSONAL INFORMATION OR FINANCIAL INFORMATION, STORED THEREIN;
(IV) ANY ERRORS, MISTAKES, LOSSES, DAMAGE OR UNAUTHORIZED ACCESS RESULTING FROM THE USE OF THIRD PARTY APPLICATIONS BY YOU, BY YOUR END USERS, OR BY THE COMPANY ON YOUR BEHALF;
(V) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE;
(VI) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY;
(VII) ANY ERRORS OR OMISSIONS IN SITE OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY SITE POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR
(VIII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.
IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, OR COSTS RELATED TO THIS AGREEMENT IN AN AMOUNT EXCEEDING THE AMOUNT PAID BY THE CUSTOMER TO THE COMPANY FOR THE USE OF THE PLATFORM AND/OR THE SERVICES.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND WILL APPLY REGARDLESS OF THE SUCCESS OR EFFECTIVENESS OF OTHER REMEDIES.


10.2. The Customer declares that it is aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying or transferring data and the risks related to the security of communications. It is the Customer's responsibility to protect itself against these risks.

10.3. The Customer is solely responsible for the content disseminated. In the event of distribution of illegal content, only its liability may be engaged, the Platform being only a platform enabling it to choose or create the content to be distributed.

10.4. If the Customer is a company, the Customer is solely responsible for relations with its end Customers. In the event of a conflict, the Company may not be held liable.

10.5. With respect to the content or notices posted by End Customers in connection with the use of the Platform, the Customer undertakes to comply with the provisions of paragraph 5 of Article 93-3 of Law No. 82-652 of July 29, 1982 on audiovisual communication, as amended, in the control of such notices.

10.6. Article provides, in fact, that: "When the offence results from the content of a message addressed by an Internet user to an online public communication service and made available by this service to the public in a space for personal contributions identified as such, the director or co-director of publication may not be held criminally liable as the principal author if it is established that he was not actually aware of the message before it was put online or if, from the moment he became aware of it, he acted promptly to withdraw this message".

10.7. Consequently, it is expressly stipulated that the Customer shall ensure a posteriori control of the content and opinions of end Client and as soon as a user reports to the Company any content that is manifestly illicit, insulting, defamatory or offensive, and more generally any content that is punishable under applicable laws and regulations, the Customer undertakes to act promptly and to inform the Company without delay in order to enable it to remove such content from the Platform.

11. INSURANCE

11.1. Each of the Parties undertakes to maintain in force, for the entire duration of the performance of the Agreement, with a reputable insurance company that is solvent, an insurance policy covering damage that may occur to its property and personnel, as well as a policy covering its professional liability, so as to cover the financial consequences of bodily injury, material and immaterial damage for which it would be liable, caused by any event and which would be caused by its employees and/or partner companies during the performance of the Agreement.

12. PERSONAL DATA AND PRIVACY POLICY

12.1. In accordance with the provisions of the French Data Protection Act No. 78-17 of January 6, 1978 as amended, each of the Parties undertakes to comply with the obligations imposed on it by this Act, and in particular the obligations to inform the end Customer whose personal data is collected and to obtain their consent before any notification as well as the obligations of security and confidentiality of the personal data collected and processed.

12.2. The Company expressly invites the Customer to consult its Privacy Policy and Data Protection Addendum, both located at https://cognito.one/TermsAndPolicies page, on the management of personal data of the Company's Customers and End Customers, which forms an integral part of these ToS.

12.3. At the request of the judicial authorities, the Company may transmit the IP address of the Customer and/or the final Customer, so that the latter can be identified in cooperation with its Internet service provider.

13. CONFIDENTIALITY HANDLING

13.1. Each Party undertakes, both on its own behalf and on behalf of its employees and partner companies, to maintain the confidentiality of confidential information (the "Confidential Information") exchanged between the Parties.

13.2. Confidential Information shall be deemed to be all information, regardless of its nature, form or medium, to which each Party shall have access during the performance of the Services, and in particular, without this list being exhaustive, any means made available to the Company by the Customer or to the Customer by the Company, any technical, financial and commercial data, specifications or any information and documents relating to the activities of each Party, its strategy, its research and development work.

13.3. Confidential Information does not cover documents, data or other information that are :
• known by one of the Parties on a non-confidential basis prior to its disclosure by the other Party ;
• that has fallen or will fall into the public domain on the day of its disclosure;
• legitimately obtained from a third party not bound by an obligation of confidentiality;
• independently developed by the Receiving Party that has not had access to any information from the Disclosing Party;
• disclosed pursuant to a legislative or regulatory provision.

13.4. Each Party undertakes :
• to apply the same protection measures to Confidential Information as it applies to its own Confidential Information,
• to communicate the Confidential Information only to its employees and collaborators who need to know it in the context of the management of the Order,
• not to disclose, publish or transmit to third parties the Confidential Information, in any form whatsoever, without the prior written consent of the other Party,
• to use the Confidential Information solely for the purposes of performing the Services.

13.5. The Parties agree that anonymized data is not Confidential Information.

14. CONCEALED WORK

14.1. The Company declares that it is registered with the RCS and URSSAF and that its registrations expressly cover all of its activities for the performance of this Agreement.

14.2. In compliance with Articles L 8221-1 et seq. of the French Labor Code and in accordance with Article D 8222-5 of the same Code, the Company undertakes to provide the Customer, at its request, with the following documents:
• A copy of the tax notice relating to the business tax,
• A Kbis extract attesting to registration in the Commercial Register,
• An affidavit drawn up by the Company, certifying that the work is performed by employees who are regularly employed in accordance with Articles D.8222-5, D.8222-7 and D.8222-8 of the French Labor Code.

15. REFUSAL

15.1. The Company reserves the right not to accept a subscription from the Customer where the Company has already encountered payment problems (non-payment or late payment) with the Customer for one or more previous subscription(s).


16. MODIFICATION OF THE APPLICATION AND SERVICES

16.1. The Company reserves the right to make any modification or change to the Platform and/or the Services with a view to improving the Platform and the Services or made mandatory by legislative or regulatory texts. These modifications shall be applicable at least five days after the Customer has been informed.

17. FORCE MAJEUR

17.1. The Company shall not be held liable for non-performance of the Contract in the event of force majeure as defined in Article 14 of these ToS, and in the event of damage caused by a third party or attributable to a defined in Article 14 of these ToS, and in the event of damage caused by a third party or attributable to improper use or non-compliant use by the Client of the Services and/or the Platform, in violation of the Company's instructions or the rules of the trade.

18. SUBCONTRACTING

18.1. The Company may subcontract all or part of the performance of the Services to subcontractors. In this case, the Company shall remain liable to the Customer for the performance of the Services.

19. APPLICABLE LAW AND JURISDICTION-TERRITORIAL JURISDICTION-CONTRACTING

19.1. The law of the Contract is French law for any interpretation of the Contract, in particular with respect to the contractual liability and tort liability of the Parties.

19.2. The Parties expressly agree that the Vienna Convention on the International Sale of Goods dated April 11, 1980 is not applicable to the Agreement.

19.3. The courts within the jurisdiction of the Paris Court of Appeal shall have exclusive jurisdiction to hear and determine all disputes of any kind or disputes relating to the interpretation or performance of the Agreement, notwithstanding plurality of defendants, incidental or summary proceedings or third party claims, unless the Company prefers to bring an action before any other competent court.

20. GENERAL PROVISIONS

20.1. Previous documents or other agreements

The Agreement supersedes any other prior document or any other written or verbal agreement relating to the same subject matter, with the exception of the subscription and the quotation, and prevails over any contrary provision that may be contained in documents issued by the Customer.

20.2. Autonomy of the clauses

If any provision of these ToS or its application to any person or circumstance is found to be invalid, such invalidity shall not affect the other provisions or applications of these ToS, which shall remain in effect, regardless of the provision found to be invalid. To this end, the provisions of these ToS are declared autonomous.

20.3. Inclusion of Data Processing Addendum

The Data Processing Addendum (DPA) is an integral part of these ToS. It is maintained as a separate document and outlines the specific details regarding the processing, handling, and protection of personal data. This agreement complements and is consistent with the provisions of these ToS

20.4. Notification

Any notification must be made in writing by email with acknowledgement of receipt to the following email address: hello@cognito.one, or sent by registered letter with acknowledgement of receipt to the following address: Cognito One SAS ,8, rue du Faubourg Poissonnière, 75010, Paris, France.






Privacy and cookie policy


Effective date:
April 15, 2024
Last modified date: April 15, 2024

Cognito One SAS (“Cognito[one]”or “we”and its derivatives) is committed to safeguarding your privacy. This Privacy Policy and Cookie Policy (the “Policy”)describes our policies and procedures regarding the collection, use and disclosure of information we obtain through the website at https://cognito.one,sites and web-apps created by users and hosted by Cognito[one] (“Cognito[one] web-apps"),and any other online or mobile services we may provide (all the above, collectively, the “Cognito[one] Platform”). Please read the following information carefully to understand ourviews and practices regarding your personal data and how we will treat it.

To use the Cognito[one] Platform, you must consent to the terms of this Policy and the Cognito[one] Terms of Service, which is incorporated by reference, by checking the checkbox “I agree” to accept the Cognito[one] Terms of Service and Privacy Policy below.

1. DEFINITIONS

As used in this Policy, a “Direct User” is an individual who has an account with Cognito[one] and can build a Cognito[one] web-app, and an “End User” is an individual who visits a Cognito[one] Platform or https://cognito.one, but who has not registered with Cognito[one]. Except where specified below, this Policy applies equally to both Direct and End Users.

2. PARTICULARLY IMPORTANT INFORMATION

WHO WE ARE. For the purpose of applicable data protection legislation, the data controller of your personal data is Cognito One SAS, 8 rue du Faubourg Poissonniere, 75010, Paris, France.

MUST READ SECTIONS: We draw your attention in particular to the sections entitled “INTERNATIONAL DATA TRANSFER” and “YOUR RIGHTS”.

CHANGES TO THIS POLICY: We will post any modifications or changes to the Policy on the Cognito[one] Platform. We reserve the right to modify the Policy at any time, so we encourage you to review it frequently. The “Last Updated” legend above indicates when this Policy was last changed. If we make any material change(s)to the Policy, we will notify you via email or post a notice on our Site priorto such change(s) taking effect.

3. LEGAL BASES FOR PROCESSING EU PERSONAL DATA

We use your personal information only aspermitted by law. Our legal bases for processing the personal data described int his Policy are as follows:

• Legal compliance: We may need to collect, use, and otherwise process your personal data to comply withour legal obligations, such as regulatory monitoring and reporting obligations.

• Legitimate interests: We may process your personal data where we have a legitimate interest in doing so,provided that our interests are not outweighed by any potential impact of the processing on you, or your fundamental rights and freedoms.

• Contract: We may need to process your personal data to perform a contract with you or to take steps thatyou have requested prior to entering into the contract.

• Necessity: We may need to process your personal data to protect your vital interests, or those ofanother person.

• Consent: In some cases, we may rely on your consent to process your personal data. Where we rely onyour consent, you have the right to withdraw it at any time in the manner indicated when we requested the consent or by contacting us as described in this Policy.

4. NOTICE ON GDRP AND EU-US DATA PRIVACY FRAMEWORK COMPLIANCE

We process your personal data in compliance with the The General Data Protection Regulation (GDPR) principles set by the regulations applicable to the protection of personal data, and in particular Regulation(EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons with regard to the processing ofpersonal data and the free circulation of these personal data, and Law No.78-17 of January 6, 1978 relating to data processing, files and freedoms, asamended.

In addition Cognito[one] complies with:
(i) the EU-U.S. DataPrivacy Framework (EU-U.S. DPF),
(ii) the UK GDPR and the Law Enforcement Directive,
(iii) the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)
(collectively, the“Data Privacy Framework”) as set forth by the U.S. Department of Commerce.

Cognito[one] adheres to:
(i)the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the US in reliance on the EU-U.S. DPF.

As described in the GDPR and DPF Principles, Cognito[one] is accountable for personal data that it receives and subsequently transfers to third parties. If third parties to whom Cognito[one] has disclosed personal data process it in a manner that does not comply with the GDPR and/or DPF Principles, Cognito[one]will be accountable, unless Cognito[one] proves that Cognito[one] is not responsible for the event giving rise to the damage. The types of third parties with which Cognito[one]may share your personal data and for which purposes are set out in the section of this Policy entitled “HOW COGNITO[ONE] MAY SHARE YOUR INFORMATION.” The categories of personal data Cognito[one] may receive, as well as the purposes for which Cognito[one] collects and uses the personal data, are set out in other sections of this Policy, including in those entitled “HOW WE COLLECT YOUR INFORMATION” and “HOW COGNITO[ONE] USES YOUR INFORMATION.”

In certain situations, Cognito[one] may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Depending upon the context in which Cognito[one] processes personal data received, relevant individuals may have rights to access personal data about them, and choices to limit the use and disclosure of their personal data. Please submit a written request to exercise your rights or choices to the contact information provided in this Privacy Policy (see the section entitled “CONTACT INFORMATION”). We may request specific information from you to confirm your identity.

We may amend this Notice from time to time consistent with existing regulation.

5. HOW WE COLLECT YOUR INFORMATION

Information You Provide.

We collect personal data from Direct Users whenthey register to use the Cognito[one] Platform, post content on the Cognito[one]Platform (such as in forums), or communicate with us (e.g., through the“Contact” page on our site, via chat features, our Discord server, or when requesting customer service or technicalsupport), make purchases through the Cognito[one] Platform, or provide us withfeedback about the Cognito[one] Platform. We may also collect personal data at otherpoints in the Cognito[one] Platform when clearly identified.

We do not collect personal data directly from End Users unless they contact us (i.e., through the “Contact” page on our site or to provide feedback about the Cognito[one]Platform). Each individual operator of a Cognito[one] web-app determines what End User information is required to operate their Cognito[one] web-app, is required to comply with all applicable laws respecting the treatment of such information and is responsible for all use of such information. However, because Cognito[one] web-app run on our infrastructure, the “InformationCollected via Technology” section below applies equally to End Users and Direct Users.

Registration. To create an account, Direct Users need to use SNSLog In. Direct and End Users may use certain social media site (“SNS”) credentials to log into the Cognito[one] Platform or web-apps built by Direct Users. In such case, we collect personal data from the social media website. For example, when you log in with your Google credentials, we may collect the personal data you have made publicly available in Google, such as your email address, name, and profile picture or logo. You agree that you are solely responsible for your use of an SNS and that it is your responsibility to review the terms of use and privacy policy of such SNS. Any information that we collect from an SNS account will depend on the privacy settings you have with that SNS, so please consult the SNS’ privacy and data practices. We will not be responsible or liable for: (a) the availability or accuracy of such SNS; (b) the content, products or services on or availability of such SNS; or (c) your use of any such SNS. You can revoke our access to this information anytime by amending the appropriate settings from within your account settings on the applicable SNS.

Direct Users may provide other optional information, such as profile photos, their location, or job title, and, if signing up for a paid account, will have to provide payment information to our third party payment provider, subject to the terms below. Direct Users may always go to the “My profile” section of the Cognito[one] Platform to update, change, or remove their information.

Cognito[one] web-app.We do not collect or use End User personal data, except to provide customer support, respond to direct requests, or as automatically collected through technical means as set forth below. As noted above, the operators of Cognito[one] web-apps may collect and use the information of End Users of their sites, including personal data and content posted to Cognito[one] web-app. Cognito[one]does not control or monitor such collection and usage.

Information Collected via Technology

Information Collected by Our Servers. To make the Cognito[one] Platform more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, which may include your browser type, operating system, Internet Protocol (“IP”) address(a number that is automatically assigned to your computer when you use theInternet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider(“ISP”), referring/exit pages, operating system, date/time stamp, data typed into the site, and clickstream data. We use this information to analyze trends, administer the Cognito[one] Platform, track users’ movements around the Cognito[one] Platform, gather demographic information about our user base as a whole, and better tailor the Cognito[one] Platform to our users’ needs. For example, certain information may be collected so that when you visit the Cognito[one] Platform again, it will recognize you and remember preferences. Except as noted in this Policy, we do not link this automatically-collected data to personal data.

How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable you to opt out of tracking on our site. To find out more about “do not track,” please visit http://www.allaboutdnt.com.

Mobile Services.We may also collect non-personal data from your mobile device if you access the Cognito[one] Platform from your mobile device. This information is generally used to help us deliver the most relevant information to you. Examples of information that maybe collected and used include your geographic location and information about the type of device you use. In addition, if the Cognito[one] Platform crashes on your mobile device, we may receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of the service. This information is sent to us as aggregated information and cannot be used to identify an individual.

Analytics Services. In addition to the trackingtechnologies we place, other companies may set their own Cookies or similar tools when you use the Cognito[one] Platform. This includes third party analytics services, such as Google Analytics (“Analytics Services”), that we engage to help analyze how users use the Cognito[one] Platform, as well as third parties that deliver content or offers. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve the Cognito[one] Platform. The information generated by the Cookies or other technologies about your use of the service (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity.The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Use and Privacy Policy. By using the Cognito[one]Platform, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. See our Subprocessors section fora full list of Analytics Services. We may also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests. If you don’t want to take advantage of these services, you can opt-out by visiting http://www.aboutads.info/ orhttp://networkadvertising.org/choices/, or if you are located in the EU, http://www.youronlinechoices.eu/.

Cookies

Like many online services, we use Cookies to collect information.“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).

We use two broad categories of Cookies: (1)first party Cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits the Cognito[one] Platform; and (2) third party Cookies, which are served by service providers on the Cognito[one] Platform, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cognito[one] uses Cookies to verify that you are properly signed in, to display information for your primary location, and to provide information about your Cognito[one] web-apps (if applicable). We may also use Cookies from time to time to measure your response to new aspects of the Cognito[one] Platform and/or emails in an effort to continually improve customer service and the Cognito[one] Platform. Please be aware that a Cookie cannot spread computer viruses, retrieve any other data from your hard drive, or capture your email address.

Cookies we use. The Cognito[one] Platform uses the following types of Cookies for the purposes set out below.

a. Essential Cookies. These Cookies are essential to provide you with services available through our Services and to enable you to use some of its features. For example, they allow you to login to secure areas of our Services and help the content of the pages you request load quickly. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

b. Functionality Cookies. These Cookies allow our Services to remember choices you make when you use our Services, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of Services which you can customize. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Services.

c. Analytics and Performance Cookies. These Cookies are used to collect information about traffic to Services and how users use our Services. The information gathered does not identify any individual visitor.The information is aggregated and anonymous. It includes the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Services.
We use Google Analytics, Mixpanel, and other third party analytics services for this purpose. Google Analytics and Mixpanel use their own cookies. They are only used to improve how our Services works.
You can find out more information about Google Analytics Cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.
You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.
You can find out more information about Mixpanel cookies and how they protect your data here: https://mixpanel.com/legal/privacy-policy/.
You can prevent the use of Google Analytics relating to your use of our Services by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can prevent the use of Mixpanel Cookies relating to your use of our Services by filling out the Mixpanel opt-out form via this link: https://mixpanel.com/optout/.

d. Social Media Cookies. These Cookies are used when you share information using a social media sharing button or “like” button on our Services or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter, or Google+. The social network will record that you have done this.

Disabling Cookies. You can typically remove or reject Cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,”“help” “tools” or “edit” facility). Many browsers are set to accept Cookies until you change your settings.

Further information about Cookies, including how to see what Cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.

Direct Users must accept Cookies in order to access certain features of the Cognito[one] Platform. You can erase or block Cookies from your computer if you wish to do so (your internet browser help screen or manual will thoroughly explain this process), but certain parts of the Cognito[one] Platform will not work correctly or at all if your browser is set to not to accept Cookies.

Pixels

We may also use pixel tags (which are also known as web beacons and clear GIFs) on the Cognito[one] Platform to track theactions of users on our Services. Unlike Cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages.

Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Cognito[one] Platform, so that we can manage our content more effectively. With the exception of the Facebook Pixel (see below), the information we collect using pixel tags is not linked to our users’ personal data.

Cognito[one] may use the Facebook Pixel to gather information about your activities on the Cognito[one] Platform in order to provide you with tailored Cognito[one] ads. For example, if you sign up for Cognito[one], you may see a Cognito[one] ad on your Facebook newsfeed. Facebook’s use of information collected is set forth in its Privacy Policy (https://www.facebook.com/policy.php). You may opt out of Facebook’s interest-based ads following the instructions located here (https://www.facebook.com/help/1075880512458213).

Automated decision-making or profiling

We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.

6. HOW COGNITO[ONE] USES YOUR INFORMATION

Personal Data. In general, we use personal data either to deliver the Cognito[one] Platform or respond to requests that you make. We use your personal data in the following ways:
• facilitate the creation and securing of your account (Direct Users only);
• identify you as a user of the Cognito[one]Platform;
• operate, maintain, and provide improved administration of the Cognito[one] Platform;
• improve the quality of experience when you interact with the Cognito[one] Platform;
• manage your account, including to send you administrative e-mail notifications, such as security or support and maintenance advisories (Direct Users only);
• respond to your comments and inquiries related to employment opportunities or other requests, provide chat or messaging functionality, and to provide customer service; and with your consent, send newsletters, surveys, offers, including information about products and services offered by us and our affiliates, and other promotional materials related to the Cognito[one] Platform and for other marketing purposes of Cognito[one] to Direct Users. You may opt-out of receiving such information at any time: such marketing emails tell you how to opt-out. Please note, even if you opt-out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (Direct Users only) and our business dealings with you.
• process payments you make via the Cognito[one]Platform
• as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others; and
• as described in the Section entitled “HOW COGNITO[ONE] MAY SHARE YOUR INFORMATION” below.

Anonymous Data. We may create anonymous data about both Direct Users and End User by excluding information (such as your name)that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of the Cognito[one] Platform.We may use anonymous data and aggregated and other de-identified information for any purpose and disclose anonymous data to third parties in our sole discretion.

7. HOW COGNITO[ONE] MAY SHARE YOUR INFORMATION

With Third Parties designated by you. We ma yshare your personal data with third parties where you have provided your consent to do so.

With Third Parties. We may share your personal data with third party service providers (“Subprocessors”) to provide you with the Cognito[one] Platform, to conduct quality assurance testing, to facilitate creation of accounts, to provide online chat functionality, to provide technical support, to conduct data analysis, to process payments, to provide information technology and related infrastructure provision, customer service, email delivery, and/or to provide other services. These Subprocessors are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data. Check out the complete list of our subprocessor in the Subprocessor section on this page.

We use Stripe, a third party payment processor, to process payments made through the Cognito[one] Platform. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to Stripe, whose use of your personal data is governed by their privacy policy, which maybe viewed at https://stripe.com/privacy.

Posting on the Cognito[one] platform.You may share personal data with us when you submit user generated content to the Cognito[one] Platform. Please note that any information you post or disclose on the Cognito[one] Platform will become public information, and will be available to other users of the Cognito[one] Platform and to the general public.

We urge you to be very careful when deciding to disclose your personal data, or any other information, on the Cognito[one] Platform. Such personal data and otherinformation will not be private or confidential once it is published on the Cognito[one]Platform. Cognito[one] is not responsible for how others use such information.If you post personal data, even if you later remove it, other individuals who saw that personal data may retain copies of it through other means than the Cognito[one]Platform.

If you provide feedback to us, we may use and disclose such feedback on the Cognito[one] Platform, provided we do not associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on the Cognito[one] Platform. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.

With SNS. The Cognito[one] Platform or a Cognito[one] web-apps may also enable you to post content to an SNS. If you choose to do this, we will provide information to such SNS in accordance with your elections. You agree that you are solely responsible for your use of an SNS and that it is your responsibility to review the terms of use and privacy policy of such SNS.

As Required by Law. We may access, preserve, and disclose your personal data, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
• comply with legal process, such as a court order or subpoena;
• enforce this Policy or our Terms of Service;
 • respond to claims that any content violates the rights of third parties;
• respond to law enforcement;
• investigate and prevent unauthorized transactions or other illegal activities; or
 • protect our or others’ rights, property, or personal safety.

Corporate Events. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction. We cannot control how such entities may use or disclose such information.

Other Disclosures. We may share personal data as we believe necessary or appropriate:
(a) to comply with applicable laws;
(b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities;
(c) to enforce our Policy; and
(d) to protect our rights, privacy, safety or property, and/or that of you or others. We may also disclose your personal data with your permission.

8. THIRD PARTY SITES

The Cognito[one] Platform may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies.Please read their privacy policies before you submit any data to them.

9. SECURITY OF YOUR INFORMATION

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details in the Section entitled “CONTACT INFORMATION.” By using the Cognito[one] Platform or providing personal data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Cognito[one] Platform. If we learn of a breach of personal data, we may attempt to notify you electronically by posting a notice on the Cognito[one]Platform or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us using the details in the Section entitled “CONTACT INFORMATION.


10. RETENTION

We will only retain your personal data as longas reasonably required for you to use the Cognito[one] Platform and/or toprovide you with the Cognito[one] Platform unless a longer retention period isrequired or permitted by law (for example, for regulatory purposes).


11. INFORMATION ABOUT CHILDREN

We do not knowingly collect, maintain, or use personal data from children under 13 years of age, and no part of the Cognito[one] Platform is directed to children under the age of 13. If you learn that a child has provided us with personal data without your consent, you should alert us using the details in the Section entitled “CONTACT INFORMATION.” If we learn that we have collected any personal data about children under 13, we will delete such information as soon as reasonably practicable.

 
12. INTERNATIONAL DATA TRANSFER

If you are a non-EU user of the Cognito[one]Platform or visitor to a Cognito[one] Site, by providing us with data, you acknowledge and agree that your personal data may be processed for the purposes identified in this Policy. Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us and other third parties outside the country in which you reside, including, but not limited to the European Union, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Cognito[one] Platform, you agree to this transfer, storing or processing of the data.


13. SENSITIVE PERSONAL DATA

Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal data (e.g.,social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) (“SensitivePersonal Data”) on or through the Cognito[one] Platform or otherwise to us.

If you send or disclose any Sensitive PersonalData to us when you submit user-generated content to the Cognito[one] Platform, you consent to our processing and use of such Sensitive Personal Data in accordance with this policy. If you do not consent to our processing and use of such Sensitive Personal Data, you must not submit such user generated content to our Services.


14. YOUR RIGHTS

The following rights may be available to you:

• Opt-out. You may contact us anytime to request to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of Sensitive PersonalData; (iv) any new processing of your personal data that we may carry out beyond the original purpose, where we have requested your consent prior to such processing; or (v) the transfer of your personal data outside the EEA, where we rely on your consent for such transfer. Please note that your use of some of the Cognito[one] Platform may be ineffective upon opt-out.
• Access. You may request to access the information we hold about you at any time via your account page or by contacting us directly.
• Amend. You can also contact us to request to update or correct any inaccuracies in your personal data.
• Move. You may contact us to request that we move your data to other service providers as you wish.
• Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

If you wish to exercise any of these rights, please contact us using the details in Section entitled “CONTACT INFORMATION” below. In your request, please make clear:
(i) what personal data is concerned; and
(ii) which of the above rights you would like to request to enforce. 
We may deny your request where permitted by applicable law. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

15. COMPLAINTS

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: privacy@cognito.one. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

16. CHANGES TO THIS POLICY

Any changes to this Policy will always be posted to this section of the website, along with the effective date of the updatedPolicy. You should check this page periodically to stay abreast of any such changes. For any material changes to the Policy, we will notify Direct Users via email or by placing a prominent notice on the homepage of our website.

17. CONTACT INFORMATION

We welcome your comments or questions about this Policy. Please use the “Contact” link of the Cognito[one] Platform or contact us in writing at:

Cognito One SAS
8, rue du Faubourg Poissonnière,
75010, Paris, France
REF: Privacy
privacy@cognito.one


Acceptable Use policy


Effective date: April 15, 2024
Last modified date: April 15, 2024

This Acceptable Use Policy, the Termsof Service, and our other applicable policies govern your use of Cognito[one]’s Platform and the products, services, and features we make available to you as part of the platform (collectively, the “f”). This Acceptable Use policy sets forth use restrictions and the types of activities and/or content that is prohibited from being posted, published, or uploaded on or to the Service. Any capitalized terms not defined in this Acceptable Use policy shall have the meanings set forth in our Terms of Service. If you have any comments or questions about this AcceptableUse Policy, feel free to contact us.

As a Cognito[one] user you agree not to misuse the Service or help anyone else do so. The following is an illustrative, non-exhaustive list of activities and User Content which are prohibited or restricted in connection with your use of the Service:

1. ABUSING OR DISRUPTING THE SERVICE

a.  Do not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any manual process to access, acquire, copy, or monitor any portion of the Service or any Cognito[one] IP or obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service.
b. Do not attempt to gain unauthorized access to any portion of the Service or any Cognito[one] IP, or any systems or networks connected to the Service, by hacking, password “mining”, or any other illegitimate means.
c. Do not probe, scan, or  engage in any activity that tests the vulnerability of the Service or any Cognito[one] IP (e.g., penetration tests), or any system or network connected to the Service.
d. Do not take any action that imposes or may impose, in our sole determination and discretion, an unreasonable or disproportionately large load on our infrastructure or our third party     providers, including but not limited to brute forcing, denial of service attacks, automated security scanning, or performance testing.
e. Do not upload or use the Service to transmit viruses, worms, ransomware, malware, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.
f. Do not use any device, software, or process to interfere with, or attempt to interfere with, the Service or any Cognito[one] IP, any systems or networks connected to the Service, or with any other person’s use of the Service.

2. SPAMMING AND PHISHING

a. Do not use the Service to engage in or send:
(i) spam,
(ii) emails that violate CAN-SPAM or related laws,
(iii) emails to people who have not explicitly consented (where such consent is required),
(iv) other unsolicited communications (bulk or otherwise),
(v) promotions or advertisements, or
(vi) any related unethical or misleading marketing or advertising.
Note that Cognito[one] reserves the right to determine in our reasonable discretion what constitutes violations of these restrictions (e.g., whether something qualifies as spam).
b. Do not send altered, deceptive or false source-identifying information (including any misleading or incorrect names, email addresses, subject lines), including without limitation phishing or spoofing.


3. DECEPTIVE PRACTICE AND IMPERSONATING OTHERS

a. Do not reverse look-up or trace any information of any other Direct user or End User or otherwise use the Service for the purpose of obtaining information of any other Direct user or End User.
b. Do not impersonate another person or otherwise misrepresent your affiliation with a person or entity, conduct fraud, hide, or attempt to hide your identity.

4. RESTRICTED PRODCUTS AND SERVICES

a. Do not sell any products or services that may be hazardous, counterfeit, stolen, fraudulent, or abusive.
b. Do not sell any products or services that are illegal, according to applicable laws, to  sell, distribute or use. 
c. Do not sell any products that are manufactured as, or primarily intended to be used as, weapons, including firearms, restricted devices, or ammunition. Note that Cognito[one] reserves the     right to determine in our reasonable discretion what constitutes a “weapon”.

5. HARMFUL OR ILLEGAL CONTENT

a. Do not use the Service and/or post User Content that harasses, bullies, defames, or threatens a specific individual, or incites others to do so.
b. Do not post User Content that creates or may create a risk of harm, loss, damage, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness     to you, to any other person or group of people, to any animal or to any property.
c. Do not post User Content that encourages, glorifies, incites, or calls for violence or physical harm against an individual (including yourself), or a group of people. 
d. Do not post User Content that promotes ideas or theories of superiority of one race or group of persons of one color or ethnic origin, or which attempt to justify or promote racial hatred and discrimination in any form. 
e. Do not post User Content that may harm or exploit children (e.g., by exposing them to inappropriate content, asking for personally identifiable details, etc.).
f. Do not post User Content that could be deemed to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable. Do not post User Content that may constitute or contribute to a crime or tort.

6. SEXUALLY EXPLICIT CONTENT; MISINFORMATION

a. Do not post User Content that is sexually explicit or obscene (e.g., adult themed content that depicts or describes sexual activities or graphic content). Notwithstanding, Cognito[one] in     its sole discretion may allow User Content under this section that is primarily intended to be educational, documentary, scientific, and/or artistic.
b. Do not post User Content that disseminates misinformation, is misleading or confusing, and/or may lead to a risk of harm, including but not limited to User Content that:
(i) includes or promulgates false or misleading information;
(ii) may manipulate or interfere in elections or other civic processes;
(iii) has been technically manipulated or doctored in a way that may deceive or confuse others;
(iv) may create a risk of harm to crisis-affected populations;
(v) promotes substances or treatments that present an risk of bodily harm or death; or
(vi) contradicts local health authorities on established safe medical practices.

7. INTELLECTUAL PROPERTY

a. Do not post User Content that contains software or other material that violates or invades the intellectual property rights (or rights of privacy or publicity) of any third party.
b. Do not post User Content that includes any information or content to which you have not obtained any necessary rights or permissions to use accordingly or to make available under any law or under contractual or fiduciary relationships.
c. Do not use images or names of any third party (including notable personalities or celebrities) when offering or selling products without first obtaining that third party’s permission.
d. Do not otherwise fail in any way to comply with any applicable laws or regulations, including without limitation with respect to intellectual property, trade secrets, privacy or publicity     rights, consumer protection, securities laws, product safety or trade regulations or export controls, regulations or sanctions.

8. PERSONAL INFORMATION

a. Do not post User Content that contains personally identifiable information, sensitive personal information, or confidential information, such as Social Security numbers, passwords, and     credit card information.
b. Do not use the Service to collect, store, or process any protected health information subject to any applicable health privacy regulation or any other applicable law governing the processing, use, or disclosure of protected health information.

If we conclude, in our discretion, that you have engaged in activities that violate the letter or spirit of this Acceptable Use Policy, we may, at any time and without notice, remove any User Content, and suspend or terminate your Account or your access to the Service. Without limiting any other term of the Agreement, Cognito[one] may suspend or otherwise terminate the Agreement and/or your access to the Service on written notice to you in the event of a Brand Matter. A “Brand Matter” means any event involving you or your use of the Service that, in Cognito[one]'s reasonable judgment, causes us to have significant concern for the reputation of our trademarks or brand, including but not limited to matters related to an alleged violation by you of this Acceptable Use Policy.

We strive to ensure fair outcomes, but in all cases our determination of whether a Brand Matter or other violation has occurred will be final and binding, and any action taken with respect to enforcing this Acceptable Use Policy, including taking no action at all, will be at our sole discretion.

Cognito[one] may modify this Acceptable Use Policy from time to time, and will post the most current version on our site. By continuing to use the Service or access your Account after a revised version of this policy has been posted, you agree to comply with the latest version of the Acceptable Use Policy. In the event of a conflict between the Acceptable Use Policy and the Terms, this Acceptable Use Policy will take precedence, but only to the extent required to resolve such conflict.

To report violations of these guidelines to us directly, please email us to Report Spam & Abuse.



Data Processing Addendum


Effective date: April 15, 2024
Last modified date: April 15, 2024


This Cognito[one] Data Processing Addendum (this "DPA") forms part of, and is subject to the provisions of, the Agreement. This DPA willapply to the extent Customer is subject to relevant Data Protection Laws.

1. DEFINITIONS

Capitalized terms that are used but not defined in this DPA have the meanings given to them in the Agreement.

1.1. “Affiliate” means an entity that directly or indirectly controls (e.g., subsidiary), is controlled by (e.g., parent), or is under common control with (e.g., sibling) such party; and the term “control” (including the terms “controlled by” and “under common control with”) means either: (a) ownership or control of more than 50% of the voting interests of the subject entity; or (b) the power to direct or cause the direction of the management and policies of an entity, whether through ownership, by contract, or otherwise.

1.2. “Agreement” means any subscription agreement governing Customer’s access to and use of the Platform, which may mean, as applicable, Cognito[one]’s online Terms of Service, or other related Platform subscription agreement between Cognito[one] and Customer.

1.3. “Authorized Affiliate” means Customer'sAffiliate(s) which (a) are subject to Data Protection Laws; (b) are permitted to use the Platform pursuant to the Agreement between Customer and Cognito[one]; and (c) have not signed their own Agreement with Cognito[one] and are not"Customers" as defined under this DPA.

1.4. “Controller” means the entity that determines the purposes and means of the Processing of Personal Information.

1.5. “Customer” means the entity and the entity’s Authorized Affiliates that agree to be bound by the Agreement and this DPA.

1.6. “Customer Personal Information” means all Personal Information, excluding Customer Relationship Data, made available to Cognito[one] by or on behalf of Customer.

1.7. “Customer Relationship Data” meansPersonal Information that relates to Customer’s relationship with Cognito[one], including the names or contact information of the business point(s) of contact between Customer and Cognito[one], individuals, Customer billing information, and customer relationship management information.

1.8. “Customer Workforce” means any DataSubjects who are employees, contractors, representatives, or other individuals engaged by Customer who have access to the Platform via a user account.

1.9. “Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Personal Information transmitted, stored, or otherwise Processed.

1.10. “Data Protection Laws” means all applicable laws and regulations applicable to Cognito[one]’s processing ofPersonal Information under the Agreement.

1.11. “Data Subject” means an individual whose Personal Information is subject to Data Protection Laws.

1.12. “EEA” means the European EconomicArea.

1.13. “End User” means any Data Subject accessing or otherwise using Website Content.

1.14. “EU Standard Contractual Clauses” or “EUSCCs” means the annex found in the European Commission decision of 4 June2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of theCouncil (available as ofAugust 1, 2021 at data.europa.eu/eli/dec_impl/2021/914/oj)and any amendments, replacements, or updated standard contractual clauses as recognized and approved by the European Commission from time to time.

1.15. “GDPR” means the Regulation (EU)2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC(General Data Protection Regulation).

1.16. “Personal Information” means any information relating to a Data Subject.

1.17. “Platform” means the access to Cognito[one] Platform and the related web-app building and design technology products and services as subscribed to by Customer.

1.18. “Processing” means any operation or set of operations which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

1.19. “Processor” means the entity which Processes Personal Information on behalf of the Controller.

1.20. “Regulator” means any supervisory authority with authority under Data Protection Laws over all or any part of the provision or receipt of the Platform or the Processing of Personal Information.

1.21. “Subprocessor” means any Processor engaged by Cognito[one] to Process Customer Personal Information on behalf of Cognito[one].

1.22. “UK International Data Transfer Agreement” means the addendum Version B1.0, issued by the UK Information Commissioner’sOffice (“ICO”), under section 119A ( 1 ) of the Data Protection Act2018, in force from 21 March 2022.

1.23. “Web-app Content” means any content that Customer submits, posts, displays, or otherwise makes available on or via the Platform.

2. Relationship of the Parties

2.1. Cognito[one] as a Processor. The Parties hereby agree that with regard to the processing of CustomerPersonal Information, Customer may act either as a Controller or Processor and Cognito[one] is a Processor for all Customer Personal Information except for Customer Relationship Data as set forth in Section 2.2 (Cognito[one] as a Controller of Customer Relationship Data). Cognito[one] will process Customer PersonalInformation in accordance with Customer’s instructions as set forth in Section 3.1 (Instructions).

2.2. Cognito[one] as a Controller of Customer Relationship Data. The parties hereby agree that, with regard to the processing of Customer Relationship Data, Cognito[one] is an independent Controller, not a joint Controller with Customer. Cognito[one] will process Customer Relationship Data as a Controller:
(a) to manage the relationship with Customer;
(b) to carry out Cognito[one]’s core business operations, such as accounting and filing taxes;
(c) to detect, prevent, or investigate Data Breaches, fraud, and other abuse or misuse of the Platform;
(d) to comply with applicable law; and
(e) as otherwise permitted under Data Protection Law and in accordance with this DPA, the Agreement, and Cognito[one]’s Privacy Policy.

3. Customer Obligations

3.1. Instructions. Customer instructs Cognito[one],when acting as a Processor, to Process Customer Personal Information to providethe Platform. Customer warrants that the instructions it provides to Cognito[one]pursuant to this DPA will comply with Data Protection Laws.

3.2. Data Subject and Regulator Requests. Customer shall be responsible for communications and leading any efforts to comply with all requests made by Data Subjects under Data Protection Laws and all communications from Regulators that relate to Customer Personal Information, in accordance with Data Protection Laws. To the extent such requests or communications require Cognito[one]’s assistance,Customer shall immediately notify Cognito[one] in writing of the Data Subject’s or Regulator’s request.

3.3. Notice, Consent, and Other Authorizations. Customer agrees that the Personal Information it collects shall be in accordance with Data Protection Laws, including all legally required consents, bases of processing, approvals, and authorizations. Upon Cognito[one]’s request, Customer shall provide all information necessary to demonstrate compliance with these requirements.

4. Cognito[one]’s Obligations as a Processor

4.1. Scope of Processing and Customer Instructions. Cognito[one] will Process the Personal Information on documented instructions from Customer in such a manner as is necessary for the provision of the Platform under the Agreement, except as may be required to comply with any legal obligation to which Cognito[one] is subject.

4.2. Lawfulness of Instructions. Cognito[one] shall immediately inform Customer if, in its opinion, the execution of an instruction could infringe on any Data Protection Laws. In the event Cognito[one] must Process or cease Processing Personal Information for the purpose of complying with a legal obligation, Cognito[one] will inform the Customer of that legal requirement before Processing or ceasing to Process, unless prohibited by applicable law.

4.3. Cognito[one] Personnel Confidentiality Obligations. Cognito[one] will grant access to Customer Personal Information to its personnel only to the extent strictly necessary for implementing, managing and monitoring thePlatform. Cognito[one] shall ensure that personnel authorized to ProcessCustomer Personal Information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

4.4. Fulfilment of Data Subject Requests. Cognito[one] shall promptly notify Customer of any request it has received from a Data Subject. Cognito[one] shall not respond to the request itself, unless authorized to do so by Customer. Cognito[one] shall provide reasonable assistance to Customer in fulfilling its obligations to respond to Data Subject requests to exercise their rights under Data ProtectionLaws.

4.5. Security of Processing. Cognito[one] shall implement appropriate technical and organizational measures to ensure the security of Personal Information including protection against a Data Breach. In complying with its obligations under this paragraph, Cognito[one]shall implement the technical and organizational measures specified in Schedule 2.

4.6. Data Breach Notification. Cognito[one] shall notify Customer without undue delay in the event of a confirmed Data Breach.

4.7. GDPR Articles 32-36. Taking into account the nature of the Processing and the information available to Cognito[one], Cognito[one] will provide reasonable assistance to Customer in complying with its obligations under GDPRArticles 32-36, which address obligations with regard to security, breach notifications, data protection impact assessments, and prior consultation.

4.8. Deletion or Return of Personal Information. Following termination of the Agreement, Cognito[one] shall, at the choice of Customer, delete or return all Customer Personal Information Processed on its behalf unless such continued processing is otherwise required by applicable law.

4.9. Compliance Documentation. Cognito[one] shall make available to Customer all information necessary to demonstrate compliance with GDPR. At Customer’s request, Cognito[one] shall also permit and contribute to audits in the manner prescribed in Section 6 of this DPA (Audit).

4.10. Disclosure to Third Parties. Except as expressly provided in this DPA, Cognito[one] will not disclose Customer PersonalInformation to any third party without Customer’s consent. If requested or required by a competent governmental authority to disclose Customer Personal Information, to the extent legally permissible and practicable, Cognito[one] will provide Customer with sufficient prior written notice in order to permitCustomer the opportunity to oppose any such disclosure.

5. Use of Subprocessors

5.1. New Subprocessors. Customer hereby agrees and gives its general authorization for Cognito[one], when acting as a Processor, to engage new Subprocessors in connection with the processing of Customer PersonalInformation. A list of Cognito[one]’s current Subprocessors is located at cognito.one/TermsAndPolicies. Customer may reasonably object to the addition of any new Subprocessor within fifteen (15) calendar days of receiving an information on the new Subprocessor, in which case Cognito[one] will use reasonable efforts to make a change in the Platform or recommend a commercially reasonable change to avoid Processing by such Subprocessor. If Cognito[one] is unable to provide an alternative, Customer may terminate subscription to the Platform and shall pay Cognito[one] any fees or expenses not yet paid for all services provided pursuant to any Agreement.

5.2. Responsibility for Subprocessors. Cognito[one] shall impose the same material data protection obligations as set out in this DPA on its Subprocessors. Where a Subprocessor fails to fulfil its data protection obligations, Cognito[one] shall be liable for the Subprocessor’s failure to fulfil its data protection obligations.

6. Audit

6.1. Scope. Cognito[one] will maintain records of its Processing activities carried out on behalf of Customer and will make available to Customer the information reasonably necessary to demonstrate its compliance with the obligations set out in this DPA. Cognito[one] may limit the scope of information made available to Customer if Customer is a Cognito[one]competitor, provided that such limitation does not violate Data ProtectionLaws. Customer’s inspection rights under this DPA do not extend to Cognito[one]’s employee payroll, personnel records or any portions of its sites, books, documents, records, or other information that do not relate to the Platform or to the extent they pertain to third parties.

6.2. Process. Subject to thirty (30) days’ prior written notice from Customer and at Customer's additional expense (including all reasonable costs and fees for any and all time Cognito[one] expends on such audit, in addition to the rates for services performed by Cognito[one]), Cognito[one] and Customer shall mutually agree to appoint a third-party auditor to verify that Cognito[one] is in compliance with the obligations under this DPA. In no event shall theParties agree to a third-party auditor that is a competitor to Cognito[one]. Audits and inspections will be carried out at mutually agreed times during regular business hours. Customer shall be entitled to exercise this audit right no more than once every twelve (12) months. Customer shall not be entitled to an on-site audit of Cognito[one]’s premises unless legally required by a Regulator.

6.3. Confidentiality. All information obtained during any such request for information or audit will be considered Cognito[one]’s Confidential Information under the Agreement and this DPA. The results of the inspection and all information reviewed during such inspection will be deemed Cognito[one]’s Confidential Information. The third-party auditor may only disclose to Customer specific violations of this DPA, if any, and the basis for such findings, and shall not disclose any of the records or information reviewed during the inspection.

7.Transfers Outside of EEA, UK, and Switzerland

To the extent Customer’s use of the Platform requires an onward transfer mechanism to lawfully transfer Personal Information from the European Economic Area, the United Kingdom, or Switzerland to a country or territory which has not been formally recognized by the EuropeanCommission or applicable government(s) or Regulator(s) as affording the Personal Information an adequate level of protection, Customer hereby acknowledges, agrees, and instructs Cognito[one] to transfer Customer PersonalInformation as set forth in Schedule 3 (Cross Border Transfers) of this DPA.

If Schedule 3 applies to Customer’s use of the Platform, then, if applicable, under the order of precedence, by entering into this DPA, theParties are deemed to be signing such EU Standard Contractual Clauses, including each of its applicable Annexes, or the UK International Data TransferAgreement, as applicable.

8. Jurisdiction Specific Terms

To the extent Cognito[one] processes Customer Personal Information originating from and protected by Data Protection Laws in one of the jurisdictions listed in Schedule 5 (Jurisdiction Specific Terms), the terms specified in Schedule 5, with respect to the applicable jurisdiction(s), will also apply. 

9. Obligations Post-Termination

Termination or expiration of this DPA shall not discharge the Parties from their obligations that by their nature may reasonably be deemed to survive the termination or expiration of this DPA. 

10. Limitation of Liability

This DPA shall be subject to the limitations of liability agreed betweenCustomer and Cognito[one] in the Agreement and such limitation shall apply inaggregate for all claims under the Agreement and DPA. 

11. Severability

Any provision of this DPA that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invaliding the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. The Parties will attempt in good faith to agree upon a valid and enforceable provision that is a reasonable substitute and shall incorporate such substitute provision into this DPA.

12. Updates

Cognito[one] reserves the right to modify, update, or change this DPA from time to time in the usual course of business, so we encourage you to review this page periodically. Notwithstanding, when we change this DPA in a material manner, we will update the effective date at the top of this page and provide you with reasonable advance notice before the updates to this DPA become effective. Cognito[one] may provide such notifications to you via email notice, written or hard copy notice, and/or through posting of such notice on the Platform. We reserve the right to determine the form and means of providing notifications to you. You may be required to click-to-accept or otherwise agree to the updated DPA, but in any event your continued use or access of the Platform after the effective date of the updated DPA shall constitute your agreement to the updated DPA. The DPA will be effective as of the date specified in the effective date at the top of this page, and will apply to your use of the Platform from that point forward. If we update this DPA in anon-material manner after the effective date, we will update the last modified date at the top of this page. Cognito[one] is not responsible for any automatic filtering you or your network provider may apply to email notifications we sendto the email address you provide us. 


SCHEDULE 1
Description of Transfer and Processing

a. List of Parties

Data exporter:
Name: Customer, user of the Platform.
Contact Details: Specified in the signature block above.
Activities relevant to the data transfer: Use of the Platform.
Role: Controller and/or Processor depending on the type of processing as setforth below.

Data importer:
Name: Cognito One SAS (Cognito[one]), provider of the Platform.
Contact Details: 8, rue du Faubourg Poissonnière, 75010, Paris, France
Activities relevant to the data transfer: Provisioning of the Platform.
Role: Controller and/or Processor depending on the type of processing as set forth below.

b. Description of Transfer

Categories of data subjects whose personal data istransferred:

Module One (Controller to Controller):
Data Subjects whose Personal Information constitutes Customer Relationship Data.

Module Two (Controller to Processor) and ModuleThree (Processor to Processor):
End Users; and
Customer Workforce

Categories of personal data transferred:

Module One (Controller to Controller):
Customer Relationship Data including, business point of contact: name, email address, phone number, credit card and/or other billing information.

Module Two (Controller to Processor) and Module Three (Processor to Processor):
Personal Information about End Users and Customer Workforce that Customer provides to the Platform or through an End User’s interaction with the Platform including, but not limited to, name, email addresses, and other Personal Information as determined by Customer;
Personal Information from add-ons and other third-party services Customer uses in conjunction with the Platform; and
Data about Customer, Customer’s Workforce, and     End Users' use of the Platform, including, but not limited to, interactions with the user interface to the Platform, web browser or     operating system details, and the internet protocol address for the computers with which Customer, Customer’s Workforce, and End Users use to connect to the Platform.

Sensitive data transferred (if applicable):

Module One (Controller to Controller):
None.

Module Two (Controller to Processor) and ModuleThree (Processor to Processor):
End Users may submit special categories of Personal Information to the Customer via the Platform, the extent of which is determined and controlled by the Customer. For clarity, these special categories of Personal Information may include information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, health data, or data concerning a natural person’s sex life or sexual orientation.
Any sensitive data that Customer may submit to Cognito[one] is stored in a single database location with heavily restricted access.

Frequency of the transfer:

Module One (Controller to Controller), Module Two(Controller to Processor), and Module Three (Processor to Processor):
Continuous.

Purposes of the data transfer and further processing:

Module One (Controller to Controller), Module Two(Controller to Processor), and Module Three (Processor to Processor):
Cognito[one] will process Customer Relationship Data and Customer Personal Information for the purpose of providing the Platform described in the Agreement. Customer determines the specific processing activities using the Platform but these activities are anticipated to include receiving, storing, displaying, and erasing Personal Information.

The period for which the personal data will be retained:

Module One (Controller to Controller):
Cognito[one] will retain Customer Relationship Data during the term of the Agreement and thereafter in accordance with the principles of ‘purpose limitation’ and ‘storage limitation.’ Cognito[one] may retain Customer Relationship Data as required by applicable law and regulations to comply with its legal obligations.

Module Two (Controller to Processor), and ModuleThree (Processor to Processor):
Customer Personal Information will be retained during the term of the Agreement. Upon the termination of the Agreement, Cognito[one] will delete all Personal Information processed on behalf of Customer unless local laws, regulations, or other requirements applicable to Cognito[one] prohibit the deletion of the Personal Information.

Subject matter, nature, and duration of theprocessing by sub-processors:

Module One (Controller to Controller), Module Two(Controller to Processor), and Module Three (Processor to Processor):
A list of Cognito[one]’s current Subprocessors and the subject matter ofthe subprocessing can be found at cognito.one/TermsAndPolicies. Cognito[one]’s Subprocessors Process Personal Information for the term of the agreement between the Subprocessor and Cognito[one].

c. Competent Supervisory Authority
CNIL (France)

SCHEDULE 2
Technical and Organisational Measures Including Technical and Organisational Measures to Ensure the Security of the Data

Cognito[one] is in process to obtain SOC 2 Type II certification and is dedicated to the continued validation of its security program. Specifically, Cognito[one] implements the following security measures with respect to Personal Information:

Data Center Security

Cognito[one] infrastructure is managed via Hetzner Services’ ISO 27001 certified data centers, and hosted in multiple EU regions and availability zones.
All database servers are isolated inside virtual private networks, and accessible only by key personnel via multi-factor authentication.
All access to production environments is logged, and access can be immediately revoked.

Protection from Data Loss and Corruption

All data operations are mirrored to a redundant secondary database.
All data is backed up on a daily basis and stored on highly-redundant storage media in multiple availability zones.
All data is encrypted at rest using Amazon’s EBS encryption functionality.

Application Level Security

User account passwords are hashed using a secure low-entropy key derivation function, which protects against brute-force attacks.
All applications are served exclusively via TLS with a modern configuration.
All login pages have brute-force logging and protection.
Two-factor authentication is supported and is mandatory for all internal administrator functions of the application.
All code changes to our applications require code reviews via an enforced code review process.
Automated code and dependency analysis tools are in place to identify emergent security issues.
Regular application security penetration tests are conducted by different vendors. These tests include high-level server penetration tests across various parts of our platform, as well as security-focused source code reviews.

Internal Protocol & Training

All new employees are given security and data privacy training, tailored to their job functions.
All employees undergo regular security best practices and data privacy training.
All developers undergo advanced application security and privacy training.
All new product changes and improvements undergo a data privacy assessment before any projects proceed to implementation.

Subprocessor Controls

Cognito[one] only uses cloud providers that have confirmed they have implemented and maintain Security Measures in compliance with Article 32 of the GDPR, in storing and keeping secure Personal Information.

Technical and Organisational Measures to provide assistance to the Controller

Cognito[one] has a security and privacy team to respond to Controller requests and inquiries. Taking into account the nature of the Processing and to the extent reasonably possible, Congnito[one] will assist Controller in fulfilling its obligations in relation to Data Subject requests and compliance obligations under applicable Data Protection Laws. This team can be contacted at privacy@cognito.one.

Cognito[one] will not disclose Personal Information to any third party without Customer’s consent. If requested or required by a competent governmental authority to disclose the Personal Information, to the extent legally permissible and practicable, Webflow will provide Customer with sufficient prior written notice in order to permit Customer the opportunity to oppose any such disclosure.

SCHEDULE 3
Cross Border Data Transfers

1.1 Order of Precedence.

In the event the Platform is covered by more than one Transfer Mechanism, the transfer of Personal Information will be subject to a single Transfer Mechanism in accordance with the following order of precedence:
(a) the EU-U.S. and Swiss-U.S. Data Privacy Framework as well as the UK Extension to the EU-U.S. Data Privacy Framework and any valid successors thereto, provided Webflow is certified under the relevant framework;
(b) the EU Standard Contractual Clauses as set forth in Section 1.2 (EU Standard Contractual Clauses) of this Schedule 3;
(c) the UK International Data Transfer Agreement as set forth in Section 1.3 (UK International Data Transfer Agreement) of this Schedule 3;
(d) Swiss Transfers as set forth in Section 1.4 (Swiss Transfers) of this Schedule 3; and, if neither (a) nor (b) nor (c) nor (d) is applicable, then
(e) other applicable data Transfer Mechanisms permitted under Data Protection Law.

1.2 EU Standard Contractual Clauses.

The parties agree that the EU Standard Contractual Clauses will apply to Personal Information that is transferred via the Platform from the EEA or Switzerland, either directly or via onward transfer, to any country or recipient outside the EEA or Switzerland that is:
(a) not recognized by the European Commission (or, in the case of transfers from Switzerland, the competent authority for Switzerland) as providing an adequate level of protection for Personal Information.

For data transfers from the EEA that are subject to the EU Standard Contractual Clauses, the EU Standard Contractual Clauses will be deemed entered into (and incorporated into this DPA by thir reference) and completed as follows:
(a) Module One (Controller to Controller) of the EU Standard Contractual Clauses will apply where Webflow is processing Customer Relationship Data;
(b) Module Two (Controller to Processor) of the EU Standard Contractual Clauses will apply where Customer is a Controller of Customer Personal Information and Webflow is processing Customer Personal Information;
(c) Module Three (Processor to Processor) of the EU Standard Contractual Clauses will apply where Customer is a Processor of Customer Personal Information and Webflow is processing Customer Personal Information;
(d) For each Module, where applicable:
      (i) Clause 7: The optional docking clause will not apply;
      (ii) Clause 9: Option 2 will apply and the time period for prior written notice of Subprocessor changes will be as set forth in Section 5 (Use of Subprocessors) of the DPA;
      (iii) Clause 11: The optional language will not apply;
      (iv) Clause 17: the EU Standard Contractual Clauses will be governed by the laws of France;
      (v) Clause 18: the EU Standard Contractual Clauses disputes will be resolved before the courts of France;
(e) Schedule 1 of this DPA serves as Annex I of the EU Standard Contractual Clauses;(f) Schedule 2 (Technical and Organizational Security Measures) of this DPA serves as Annex II of the EU Standard Contractual Clauses.

1.3 UK International Data Transfer Agreement.

The parties agree that the UK International Data Transfer Agreement will apply to Personal Information that is transferred via the Platform from the United Kingdom, either directly or via onward transfer, to any country or recipient outside of the United Kingdom that is: (a) not recognized by the competent United Kingdom Regulator or governmental body for the United Kingdom as providing an adequate level of protection for Personal Information. For data transfers from the United Kingdom that are subject to the UK International Data Transfer Agreement, the UK International Data Transfer Agreement will be deemed entered into (and incorporated into this DPA by this reference) and completed as set forth in Schedule 4.

1.4 Swiss Transfers.

Where Personal Information that is transferred via the Platform from Switzerland, either directly or via onward transfer, to any country or recipient outside Switzerland that is not recognized by the Swiss Federal Act on Data Protection (“FADP”) as providing an adequate level of protection for Personal Information, the following applies:

The EU Standard Contractual Clauses apply as set forth in Section 1.2 (EU Standard Contractual Clauses) of this Schedule 3 with the following modifications:
      (i) in Clause 13, the competent supervisory authority shall be the Swiss Federal Data Protection and Information Commissioner;
      (ii) in Clause 17 (Option 1), the EU Standard Contractual Clauses will be governed by the laws of Switzerland;
      (iii) in Clause 18(b), disputes will be resolved before the courts of Switzerland;
      (iv) the term Member State must not be interpreted in such a way as to exclude Data Subjects in Switzerland from enforcing their rights in their place of habitual residence in accordance with Clause 18(c); and
      (v) )all references to the EU GDPR in this DPA are also deemed to refer to the FADP.

SCHEDULE 4
UK INTErnational data transfer agreement

If applicable, this UK International Data Transfer Agreement has been issued by the Information Commissioner for Parties making Restricted Transfers. The Information Commissioner considers that it provides Appropriate Safeguards for Restricted Transfers when it is entered into as a legally binding contract.

Part 1: Tables

Table 1: Parties

Start date           The effective Date of the Agreement
The parties         Exporter (who sends the Restricted Transfer)
                                  Importer (who receives the Restricted Transfer)
Parties' details  Customer
                                  Full legal name: Cognito One SAS
                                  Main address (if a company registred address):
                                  8, rue du Faubourg Poissonnière,
                                  75010, Paris, France
Key contact:      Attn: Customer
                                 Contact details including email: email address provided by Customer
                                 Attn: Privacy Counsel
                                 Contact details including email: privacy@cognito.one

Table 2: Selected SCCs, Modules and Selected Clauses

Addendum EU SCCs      The version of the Approved EU SCCs which
                                                   this Addendum is appended to, detailed below,
                                                   including the Appendix Information:

Table 3: Appendix Information

Appendix Information” means the information which must be provided for the selected modules as set out in the Appendix of the Approved EU SCCs (other than the Parties), and which for this Addendum is set out in:

Annex 1A: List of Parties: As set out in the Agreement
Annex 1B: Description of Transfer: As set out in Schedule 1 of this DPA
Annex II: Technical and organisational measures including technical and organisational measures to ensure the security of the data: As set out in Schedule 2 of this DPA.
Annex III: List of Subprocessors (Modules 2 and 3 only):
As set out in Schedule 1 of this DPA.

Table 4: Ending this Addendum when the Approved Addendum Changes

Ending this Addendum when the Approved Addendum changes

Which Parties may end this Addendum as set out in Section 19:
☒ Importer
☒ Exporter
☐ neither Party

Part 2: Mandatory Clauses

Mandatory Clauses

Part 2: Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section ‎18 of those Mandatory Clauses.

SCHEDULE 5
Jurisdiction specific terms

1. California

Capitalized terms used in this Section 1 of Schedule 5 (“California”) that are used but not defined in the Agreement or the DPA have the meanings given to them in the CCPA.

To the extent that the California Consumer Privacy Act of 2018 (“CCPA”) (California Civil Code sections 1798.100 - 1798.199) and its accompanying regulations apply, Cognito[one] agrees that:

1. Cognito[one] is prohibited from Selling or Sharing Customer Personal Information that it collects from Customer as part of providing the Platform;
2. Cognito[one] shall only process Customer Personal Information for the following Business Purposes:
      a. for the purpose of providing the Platform to Customer, specifically by providing Customer access to and use of Cognito[one]’s software-as-a-service platform and the related web design technology products and services subscribed to by Customer; and
      b. for the purpose of ensuring the security of the Platform, including but not limited to network and system integrity, fraud detection, and data loss prevention.

            (i) Cognito[one] is prohibited from retaining, using, or disclosing Customer Personal Information for any purpose other than the Business Purposes specified in the Agreement or as otherwise permitted by the CCPA;
            (ii) Cognito[one] is prohibited from retaining, using, or disclosing Customer Personal Information for any Commercial Purpose other than the Business Purposes specified in the Agreement or as otherwise permitted by the CCPA;
            (iii) Cognito[one] is prohibited from retaining, using, or disclosing Customer Personal Information outside the direct business relationship between the Webflow and Customer, unless expressly permitted by the CCPA;
            (iv) Cognito[one] shall comply with all applicable sections of the CCPA, including—with respect to Customer Personal Information — providing the same level of privacy protection as required of Businesses by the CCPA;
            (v) Customer has the right to take reasonable and appropriate steps — as specified in Section 6 (“Audit”) of the DPA — to ensure that Webflow is Processing Customer Personal Information pursuant to the Agreement with Customer in a manner consistent with the Customer’s obligations under the CCPA;
            (vi) Cognito[one] shall notify Customer after it makes a determination that it can no longer meet its obligations under the CCPA;
            (vii) Customer has the right, upon providing notice to Webflow, to take reasonable and appropriate steps to stop and remediate any unauthorized use of Customer Personal Information by Cognito[one]; and
            (viii) Cognito[one] shall enable Customer to comply with consumer requests made pursuant to the CCPA in accordance with Section 4.7 of the DPA (“Fulfillment of Data Subject Requests”).

2. Switzerland

The definition of “Data Protection Law” includes the Swiss Federal Act on Data Protection, as revised (“FADP”).

3. United Kingdom (UK)

References in this DPA to GDPR will to that extent be deemed to be references to the corresponding laws of the United Kingdom (including the UK GDPR and Data Protection Act 2018).







Subprocessors


Effective date: April 15, 2024
Last modified date: April 15, 2024


Cognito[one] uses a range of third-party service providers to assist with its data processing, customer engagement, and analytic activities. Cognito[one] may share your Personal Data with Subprocessors to provide you with the Service, to conduct quality assurance testing, to facilitate creation of accounts, to provide technical support, to conduct data analysis, to process payments, to provide information technology and related infrastructure provision, customer service, email delivery, to conduct A/B testing, usage analytics, and reporting, and/or to provide other services.

These Subprocessors are only permitted to use your Personal Data to the extent necessary to enable them to provide their services to us. Prior to engaging with a Subprocessor, Cognito[one] performs extensive due diligence, which includes security and legal analysis. Each Subprocessor is subject to contract terms that enforce compliance with applicable data protection laws.

This list below is subject to change, as the needs of the business change. For any additional information please contact us at privacy@cognito.one

Subprocessor
Service provided
Location
Hetzner
Cloud service
DE
Contabo
Cloud service
DE
Cloudflare
CDN
US
Google
Analytics
US
Mixpanel
Analytics
US
Google
Authentication
US
Telegram
Authentication
UAE
Discord
Authentication
US
Slack
Authentication
US
Stripe
Payment processor
US / IE
Google
Video conferencing
US



Legal Notice


Effective date: April 15, 2024
Last modified date: April 15, 2024

Cognito One SAS
8, rue du Faubourg Poissonnière,
75010, Paris,
France

Email: hello@cognito.one

SIREN: 884 867 870
VAT ID: FR63884867870

Contact point according to Regulation (EU) 2021/784 of the European Parliament
and of the Council:


Email: privacy@cognito.one
Contact is possible in the following languages: French, English